I am so frustrated since paying for the Thaipad101 Premium

[nycboy571480]

I don't know how a Company can operate like this.
I signed up after so much high pressure sales and immediately there was an error after
paying with Paypal.
So it was for the Thai course but they gave me to contacus@japanpod101 or something like that,
the username and password did not work.
I put in for a request for the info and it was all off the wall
and i never saw it before.
After writing both oonstactus address I did not get a reply at all.
So I canceled my subscription with Paypal.
Then I find out that was for renewals.
Ok I wanted to only pay monthly and they charged me for two years in advance
with auto payment unless canceled.
Money back guarantee within sixty days, so I wrote to those addresses my complaints and to cancel and give me refund
still another day goes by with no response.
This is not the kind of people that I want to deal with .
Maybe i am just unlucky and they are a great company and I am the screw up here
but back home before i retired it was the customer is always right and
to have decent customer service and not keep customers that have paid waiting for days for a response
but maybe those days have gone and passed eh?
So for anyone looking for a decent company that cares
beware.

[jaehwi]

Hi Nycboy,

I'm JaeHwi Lee, the Project manager of ThaiPod101.com

First of all, we're deeply sorry about what happened on your payment and also communication with our customer service team. We hope you accept our apologies.

As for your refund request, I've directly asked our customer service center to check your previously sent email and also process your request.

I believe that you'll be getting answer soon from the team, but if you have any additional questions or requests as for our service, please leave us message here or directly at , which you can contact with me directly.

I'll be also checking the process with the customer team, so that you don't have to worry about your payment and also issue around the account.

We apologies for the inconveniences that you had.


Sincerely yours,

JaeHwi / ThaiPod101.com

[nycboy571480]

my feelings are that high pressure sales practices are not good for
the customer. Yes I signed up thinking that I was paying ten dollars
a month. Then I see that I am charged two years in advance and
that I have to have auto renewal unless I opt out.
Then I see that contactus was to Japanthaipod101 not Thaipod
or something to do with Japan.
Again I write the emails and no responses for days,
So I write here and then cancel with Paypal and get an email
to write here that I got the refund.
I am not happy with high pressure sales tactics and
not letting me know that contactus emails do not get replies
on weekend because we are a small company.
Thanks for the refund.

[jaehwi]

Hi Nycboy,

I've got a message from our customer service team saying they've processed your refund.

If you need something else that we can help you, please leave message here or email me.

Thank you.


Sincerely,
Jaehwi / ThaiPod101.com